Returns & Exchanges

At Theltlshop, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns on unused and unopened products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.